Supportify Blog: Technology and AI

Legal and Privacy FAQ: How Supportify Handles Sensitive Canadian Customer Data

12 Nov 2025

Legal and Privacy FAQ: How Supportify Handles Sensitive Canadian Customer Data

Key Takeaways * PIPEDA Compliance: Supportify complies with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) to protect customer data in commercial activities. * Advanced

10 Customer Support Productivity Tips for SaaS Companies Using Supportify

05 Nov 2025

10 Customer Support Productivity Tips for SaaS Companies Using Supportify

Unlock 10 actionable productivity tips for SaaS customer support teams using Supportify. Boost speed, accuracy, and customer delight in 2025 with AI-powered, empathy-first workflows—perfect for Canadian SaaS companies.

31 Oct 2025

How to Use Support Data to Prioritize Your Product Roadmap

Key Takeaways * Customer support data is a critical resource for identifying pain points, feature requests, and product opportunities. * Supportify’s tools, such as real-time dashboards

29 Oct 2025

Setting Up Support Metrics That Actually Matter (And How to Track Them in 2025)

Key Takeaways: * Focus on key metrics like First Response Time (FRT), Average Resolution Time (ART), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) to

27 Oct 2025

How to Build a Support Playbook for Your First 100 Customers

Empower your team, deliver exceptional service and set the stage for scalable growth.