From Chaos to Clarity: Organizing Support Requests with Tags and Custom Fields
Tags, custom fields, and dashboards are the foundation of a well-organized support system.
How to Run a Weekly Support Review That Actually Improves Your Product
Weekly support reviews are more than just meetings—they’re a powerful tool for driving product improvements
Handling Feature Requests: A Workflow That Keeps Customers Happy and Your Team Sane
Feature requests are a powerful way to connect with your customers and improve your product, but only if managed effectively.
Proactive Support: How to Spot Issues Before They Become Tickets
Proactive support is no longer optional—it’s essential for businesses
How Canadian Startups Are Turning Customer Support Into Their Secret Weapon
Support is no longer a “nice-to-have” or cost centre.