Setting Up Support Metrics That Actually Matter (and How to Track Them)
Tracking the right support metrics is the fastest way to improve satisfaction
How to Use Support Data to Prioritize Your Product Roadmap in 2025
Support data is a direct line to understanding your customers' needs and shaping a product roadmap that delivers real value.
When to Escalate: Building an Escalation Process That Doesn’t Annoy Your Team
A well-designed escalation process is essential for maintaining workplace efficiency and minimizing frustration.
From Chaos to Clarity: Organizing Support Requests with Tags and Custom Fields
Managing support requests doesn’t have to be chaotic.
How to Build a Support Playbook for Your First 100 Customers
Your first 100 customers are the key to building a strong foundation for your business.